Can Self-Exclusion Be Cancelled After It's Activated?

Self-exclusion cannot be cancelled before the period ends. This is intentionally strict — it prevents you from reversing your decision in a moment of weakness. For permanent exclusion, there is no option to reactivate.

How long does it take to increase a deposit limit?

After submitting a request to increase your deposit limit, a 24-hour cooling period applies. You may change your mind during this time. Limit reductions take effect immediately.

What happens to my account balance during a cooling-off period?

Your account balance is fully protected during a cooling-off or self-exclusion period. Withdrawals remain available even while gaming is suspended. Contact support for more details.

What should I do if someone I know has a gambling problem?

Start with a calm, non-judgmental conversation and try to understand how they feel. Reach out to the 99fb support team — we also guide family members through this. Seeking professional counseling is the best step when needed.

Can Anyone Under 18 Register?

No, it is strictly prohibited. Date of birth is verified at registration, and ID documents are checked during the KYC process. If an underage account is detected, it is immediately closed and all associated data is deleted.

Are the Responsible Gaming features free?

Yes, completely free. Deposit limits, session timers, cooling-off periods, Self-Exclusion — all responsible gambling tools are available at no cost to every registered member of 99fb.

99fb | Responsible Gaming — Play Smart and Stay in Control

What is Responsible Gaming?
Signs to Watch For
Safe Gaming Tips
Set Limits
Self-Assessment
Where to Find Help
Minor Protection

Concept

What does Responsible Gaming mean?

Responsible Gaming means enjoying gaming as a form of entertainment — within your life's priorities, budget, and time. At 99fb, we believe online gaming is truly enjoyable only when played consciously and in a controlled way.

Millions of people across Bangladesh and South Asia enjoy online gaming for entertainment, excitement, and the hope of some extra income. But when gaming starts to overshadow other responsibilities, strain relationships with family or friends, or create financial pressure — that's when it's time to take notice.

The core principles of Responsible Gaming are:

Gaming is always for entertainment — it is not a guaranteed way to make money.
Only spend money you can afford to lose without it affecting your daily life.
Avoid chasing losses by placing bigger bets to recover what you've lost.
Gaming should never be a way to escape stress or problems.
Asking for help is a sign of strength, not weakness.

              99fb's position: We're more than a gaming platform — we care just as much about our users' long-term wellbeing. Responsible gaming is at the heart of how we do business.
            

Warning Signals

Gaming addiction Warning Signs Recognize

If any of the following signs apply to you, take a moment to pause and reflect.

Spending Beyond Budget

You are gaming with household money, borrowed funds, or your savings.

Chasing losses

After a loss, you find yourself betting more, convinced you'll win it back next time.

Hiding from Family

You are hiding the extent of your gaming from family or friends.

Emotional Distress

Feeling restless, irritable, or anxious when not gaming.

Neglecting work and responsibilities

Gaming is causing you to fall behind on work, studies, or family responsibilities.

Disrupted sleep and health

You are cutting back on sleep or neglecting your health to keep playing.

            Remember: If you notice these signs, there's no shame in that. Gaming addiction is a mental health condition, and it is treatable. Contact our support team or a specialist today.
          

Safe Gaming

Responsible gaming 10 Tips

99fb's experienced team developed these tips with Bangladeshi users in mind.

Set a Budget in Advance

Before you start, decide on a maximum amount in BDT you're willing to spend today. Once you hit that limit, stop immediately — wait until tomorrow.

Set a Time Limit

Decide how long you will play each day. Use an alarm or 99fb's session timer to make sure the hours don't slip away.

Gaming is not a coping mechanism

Avoid gaming when you are angry, sad, lonely, or stressed. Decisions made under emotional strain often lead to losses.

Do Not Play Under the Influence of Alcohol or Drugs

Substances impair your judgment. Gaming under their influence can lead to serious financial loss.

Accept That Losses Are Part of the Game

Wins and losses are both part of gaming. After a loss, avoid the 'I'll win it back' mindset — that's where the real danger begins.

Take Regular Breaks

Take a short break every 30–45 minutes. Get up, walk around, drink some water, and rest your eyes.

Let Your Family Know

Having a family member who knows about your gaming habits creates natural accountability. Hiding it is often a sign that something is wrong.

Don't make gaming your only form of entertainment

Stay active in other areas of your life — friends, family, hobbies. Gaming should not be your only outlet.

Withdraw your winnings

After a big win, withdraw a portion of your winnings. Putting everything back into the next bet is a dangerous habit.

Don't Hesitate to Ask for Help

If you feel something is wrong, contact 99fb support or a professional helpline right away. Seeking help at the right time is always the wisest decision.

Set Limits

At 99fb Which limits Can Be Set

To keep yourself protected, you can set the following limits directly on the 99fb platform.

Limit Type	Description	Effective from	Status
Daily Deposit Limit	Maximum Daily Deposit Amount	Instant (when reducing)	Available
Weekly Deposit Limit	Maximum Total Deposits Over Seven Days	Instant (when reducing)	Available
Monthly Deposit Limit	Monthly total deposit limit	Instant (when reducing)	Available
Session Time Limit	Maximum session duration	From the Next Session	Available
Cooling-Off Period	1 Day – 6 Weeks Gaming Break	Instant	Available
Self-Exclusion	6 Months / 1 Year / Permanent Block	Instant	Irreversible
Bet Limit	Maximum Bet per Round or Session	From the Next Game	Available
Loss Limit	Daily / Weekly Maximum Loss	Instant (when reducing)	Available

            Important: Limit reductions take effect immediately, but increases require a 24-hour waiting period. This cooling-off window protects you from acting on impulse.
          

Gaming risk level chart

Low risk — entertainment within limits Safe

Moderate Risk — Limits Occasionally Exceeded Stay Alert

High risk — loss of control Need Help

Self-Assessment

Yourself Ask Questions

Ask yourself the questions below. If you answer "Yes" to three or more, please speak with our support team.

After a loss, have you put in more money trying to win it back?

Have you hidden your gaming spending or time from family or friends?

Do you feel restless, irritable, or bored when you're not gaming?

Have you spent household or emergency funds on gaming?

Have you repeatedly tried to cut back or quit gaming but failed?

Are you finding gaming more important than work, studies, or family responsibilities?

Are you gaming to escape stress or personal problems?

Have you taken on debt or faced financial difficulty because of gaming?

            Result: 0–2 "Yes" = Low risk, stay mindful. 3–5 "Yes" = Moderate risk, consider setting limits. 6+ "Yes" = High risk, seek help today.
          

Minor Protection

Under 18 Strictly Prohibited

99fb strictly enforces an 18+ policy. Age is verified at registration, and identity documents are checked as part of the KYC process.

Parents should install parental control software on their children's devices.
Keep your account login credentials away from your children.
If you suspect something is wrong, report it to support immediately — action will be taken promptly.

At 99fb Responsible Gaming — Keep the Fun from Becoming a Burden

How 99fb protects your Keeps You Protected

Personal Limit Setting

Session Time Control

Cooling-Off Period

Self-Exclusion

Gaming activity analysis

24/7 Support Centre

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